Last Updated: January 2025

We take your privacy seriously. This policy explains how LicensingHub collects, uses, and protects information when you use our gaming license consulting services.

What Information We Collect

When you contact us or request our services, we collect:

  • Business contact details (name, email, phone, company)
  • Information about your licensing needs and jurisdiction requirements
  • Technical data (IP address, browser type, device information)
  • Communication records between you and our team

We only collect what's necessary to provide expert licensing guidance and process your applications effectively.

How We Use Your Information

Your data helps us deliver better service:

  • Licensing consultation: Understanding your specific regulatory requirements
  • Application processing: Preparing and submitting documentation to gaming authorities
  • Communication: Updates on your application status and regulatory changes
  • Service improvement: Analyzing how operators interact with our platform

We never sell your information to third parties. Period.

Data Security

Gaming license applications contain sensitive business information. We protect it through:

  • Encrypted data transmission (SSL/TLS protocols)
  • Secure cloud storage with access controls
  • Regular security audits and compliance reviews
  • Staff training on confidentiality standards

Our systems meet the same security standards required by gaming regulators we work with.

Third-Party Services

We use select service providers to operate our business:

  • Email platforms for communication
  • Cloud hosting for data storage
  • Analytics tools to improve website performance
  • Payment processors for service fees

All third parties are vetted and bound by confidentiality agreements. They access only what's needed to perform their specific function.

Your Rights

You control your information. You can:

  • Request copies of data we hold about you
  • Ask us to correct inaccurate information
  • Request deletion of your data (subject to legal retention requirements)
  • Opt out of marketing communications
  • Object to specific data processing activities

Cookies and Tracking

Our website uses essential cookies for functionality and analytics cookies to understand visitor behavior. You can disable non-essential cookies through your browser settings without affecting core site features.

Data Retention

We retain client information for seven years after project completion to comply with gaming authority audit requirements. After this period, data is securely deleted unless you're an active client.

Changes to This Policy

We update this policy as needed to reflect regulatory changes or new services. Material changes will be communicated via email to active clients.

Questions About Privacy?

Contact our data protection team at [email protected] with any questions or concerns about how we handle your information.

For general inquiries about our licensing services, reach out through our standard contact channels.